Return & Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

 

How to Request a Return

To request a return, please contact us at amarramelbourne@gmail.com before sending any items back.

If your return request is approved, we will provide instructions explaining where and how to return your parcel. Items returned without an approved return request beforehand will not be accepted.

 

Return Shipping Costs

For change-of-mind returns, including situations where you no longer want an item or have ordered the wrong size or colour, the customer is responsible for all return shipping costs.

Return shipping costs are non-refundable unless otherwise required by applicable law.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item if it is lost in transit.

If an item is defective, damaged, or incorrect, please contact us before returning it so we can assess the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

 

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us promptly at amarramelbourne@gmail.com, providing your order number and, where possible, photographs of the issue.

We will assess the situation and work with you to provide an appropriate solution in accordance with the Australian Consumer Law.

 

Exceptions and Non-Returnable Items

Some items may not be eligible for change-of-mind returns, including perishable products (such as food, flowers or plants), customised or personalised products, and certain personal care products.

We may also be unable to accept returns of hazardous materials, flammable liquids, or gases where prohibited by applicable shipping or safety requirements.

Sale items and gift cards are generally not eligible for change-of-mind returns, except where otherwise required by applicable law.

These exclusions do not affect any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

 

Exchanges

We do not offer direct exchanges. If you wish to purchase a different size, colour, or item, please contact us to request a return of your original item, subject to the conditions in this policy. Once your return has been approved, you may place a separate order for the replacement item.

Any applicable return shipping costs for change-of-mind returns remain the customer's responsibility.

 

European Union 14-Day Cooling-Off Period

If your order is covered by applicable European Union consumer protection rules, you may have the right to cancel your purchase within 14 days without providing a reason.

Where applicable, customers exercising this right may be responsible for the direct cost of returning the goods, provided they were informed of this obligation before completing their purchase and subject to applicable law.

Returned items must meet the applicable legal requirements. This section does not limit any additional rights you may have under applicable consumer protection laws.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and display the refund.

Original shipping charges, where applicable, and return shipping costs are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at amarramelbourne@gmail.com.

 

Contact Information

Store Name: Amara Melbourne

Company Name: ANW Dienstverlening

Company Address: Groeze 25, 6581 TM Malden, Netherlands

Company Number: 99357704

Email: amarramelbourne@gmail.com

Business Hours:

• Monday to Friday: 09:00–17:00 GMT

• Weekends: 11:00–16:00 GMT

We aim to respond to all customer enquiries within 24 hours.